SmarterMedium, LLC (doing business as Assisting Intelligence) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website learn.assistingintelligence.com (the "Site") or interact with our services, including our AI Coach.
To ensure transparency, we have defined the key terms used in this policy below:
- "Company," "We," "Us," or "Our" refers to SmarterMedium, LLC, incorporated in the Commonwealth of Massachusetts, USA. We act as the Data Controller for your Personal Data.
- "User" or "You" refers to the individual accessing the Website.
- "Service" means collectively any online facilities, tools, services, or information that SmarterMedium, LLC makes available through the Website either now or in the future.
- "AI Coach" refers specifically to the automated chat interface and Large Language Model (LLM) tools provided as part of the Services.
- "Personal Data" means any information capable of identifying an individual (e.g., name, email address).
- "AI Inputs" means the text, prompts, and context you type into the AI Coach.
- "Cookie" means a small text file placed on your computer by our Website when you visit certain parts of the Site. This allows us to analyze web traffic and keep you logged in.
- "System" means any online communications infrastructure that SmarterMedium, LLC makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities, and email links.
We collect data to provide a seamless learning experience and to ensure the security of our intellectual property.
2.1 Information You Provide
Account Data: When you register, we collect your Full Name, Email Address, and Password.
Payment Information: We do not store full credit card numbers. Payments are processed by third-party secure processors (e.g., Stripe/PayPal). We only retain the Transaction ID, Billing Address, and Payment Method Type(e.g., "Visa ending in 4242") for tax and accounting purposes.
AI Inputs (Chat Logs): We collect and store the text prompts, questions, and context you exchange with the AI Coach to provide the service and maintain conversation history.
Profile Data: If you choose to complete your user profile, we may collect information such as your job title, industry, or learning goals.
2.2 Information Collected Automatically
Technical Usage Data: We automatically collect information about how you access the Site, including your IP address, browser type and version, operating system, and device type (mobile vs. desktop).
Security & Anti-Fraud Data: We monitor login patterns, concurrent active sessions, and geographic access points to prevent account sharing and unauthorized "scraping" of our intellectual property.
Course Progress Data: We track your progress through the curriculum (e.g., lessons completed, quizzes taken) to issue certificates and provide support.
Our primary goal in collecting data is to assist your learning journey, not to aggressively market to you. We use your data to provide the Services, improve our curriculum, and ensure the AI Coach gives relevant advice.
3.1 Data RetentionAny Personal Data you submit will be retained by Assisting Intelligence for as long as you use the Services and Systems. Data submitted through communications (e.g., email inquiries) may be retained for a longer period (up to one year) to ensure we have a history of your support requests.
3.2 Non-Disclosure & Internal Use
Unless obliged by law, your Data will not be disclosed to third parties for their own marketing purposes. We use your data internally for:
Internal record keeping: To manage your account and certification progress.
Service Improvement: To analyze where students struggle and improve our products/services.
Assistance: To customize the AI Coach's responses to your specific context.
3.3 Legal Bases for Processing
Under the General Data Protection Regulation (GDPR), we process this data under the following specific legal bases:
Service Delivery (Performance of Contract): We process Account Data, Course Progress, and AI Inputs to fulfill our contract with you.
Security & IP Protection (Legitimate Interest): We process Usage Data to prevent fraud and "scraping."
AI Contextualization (Performance of Contract): We process chat history so the AI Coach makes sense.
Communication (Consent): We send newsletters or promotional emails only if you explicitly opt-in. You may withdraw this consent at any time.
This section explains how your data interacts with our Artificial Intelligence tools.
4.1 AI Data Handling
Data input into the AI Coach is routed through secure workflow automation systems and processed by third-party Large Language Model (LLM) providers (e.g., OpenAI, Gemini, Copilot) via API. These intermediate systems facilitate the connection between our platform and the AI models.While we configure these APIs to not use your data for training their public models by default, we cannot guarantee absolute isolation.
Warning: You should NOT input Personally Identifiable Information (PII), Trade Secrets, or regulated data (HIPAA/FERPA) into the AI Coach.
4.2 No Training on Your IP
SmarterMedium, LLC does not use your specific business strategies or confidential outputs to train our models for other customers. Your sessions are isolated to your account.
4.3 Reporting & Analytics
We analyze AI Coach interactions to provide performance reports and strategic insights. Data from AI Coach interactions is incorporated into fully anonymized aggregate reports to track engagement, identify common learning gaps, and improve course materials.
We have implemented a Written Information Security Program (WISP) as required by Massachusetts law (201 CMR 17.00) to protect the personal information of residents of the Commonwealth and all other users.
Encryption: All data is transmitted via SSL (Secure Socket Layer) encryption.
Access Control: Access to personal data is restricted to employees and contractors who need it to perform their job functions.
Breach Notification: In the unlikely event of a data breach, we will notify affected users and regulatory authorities as required by Massachusetts law and GDPR (where applicable).
We do not sell your personal data. We may share data only in the following circumstances:
Service Providers: With third parties who help us operate the site (e.g., hosting, email services, workflow automation tools, AI API providers). These parties are bound by confidentiality agreements.
Legal Compliance: If required by a subpoena, law, or to protect the safety of our users.
Business Transfers: If SmarterMedium, LLC is sold or merged, user data may be transferred as a business asset.
Depending on your location (specifically if you are in the EEA or UK), you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Ask us to fix incorrect or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request that we delete your account and personal data, subject to our legal retention requirements (e.g., tax laws).
Right to Restriction: Request that we temporarily stop processing your data.
Right to Object: You have the right to object to our processing of your data for direct marketing or where we rely on "Legitimate Interest" (e.g., if you believe our IP monitoring infringes on your rights).
Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise these rights, email info@assistingintelligence.com. We will respond within 30 days.
SmarterMedium, LLC is located in the United States. By accessing the Site and using our Services, you acknowledge and agree that your Personal Data will be transferred to, stored, and processed in the United States.
The United States may not have the same data protection laws as your jurisdiction. However, we take reasonable steps to ensure your privacy is protected, including encryption and strict access controls.
We use cookies to keep you logged in, remember your preferences, and analyze site traffic.
Essential Cookies: Required for the Site to function (e.g., keeping you logged in).
Analytics Cookies: Help us understand how users interact with the Site.
You can control cookie preferences through your browser settings, but disabling them may prevent the AI Coach from functioning correctly.
We may update this policy to reflect changes in our AI technology or legal requirements. The "Last Updated" date at the top will indicate when changes were made.
